Description:
Many companies understand that having a grievance mechanism is now a “must”. Some view them as an opportunity to address workers’ concerns…. And everyone wants to learn how to make them functional and ensure that workers actually trust them and use them.
In this course, participants learn the basic principles that all grievance mechanisms need to follow, to make sure they are working efficiently. The training provides participants with tools to create, manage and assess effective grievance mechanisms in their companies. During the course, participants learn many ways to manage complaints, the different channels that exist, the basic principles that any system should comply with, among many other important aspects of grievance mechanisms.
Client: LEGO
Date: October 2023
Location: Mexico
Scope: Mexico
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