Conflict management: a priority everywhere

Objective: Human Resource Managers find that there are a lot of unresolved conflicts in the factory floor and that their conflict management mechanisms are not working. With this training, managers are able to design and install a grievance procedure and a mediation process in their factory to reduce conflicts between supervisors and workers.

Client: Fair Labour Association
Date: January 2007- March 2008
Place: This training was conducted on several ocassions for different factories in Bangkok (Thailand), Shanghai, Shenzhen and Guangzhou (China)

Quote: “Sometimes its really complicated to introduce changes in our companies because we have always done things “our way”, but this approach makes sense and I am sure that we will be able to reduce turnover if we put in practice what we have learned.”